We hope you loved your item(s)! In case you need to return it for whatever reason, here are the steps to follow:
To make a return you must include your invoice with your item. To start your return, please contact us for return authorization.
Can I return my item(s)?
You can return as long as:
- It was not bought as “FINAL SALE”
- It is returned within 14 days of original purchase.
- Your item(s) show no signs of wear. This means items must appear unworn, unwashed, free of deodorant and/or makeup, alterations, free of pet hair, etc.
Items that will not be accepted for return:
- NON-RETURNABLE ITEMS will not be accepted for return IF item(s) were discounted 25% or more off the original price (including any item featured in the SALE Tab).
- The SALE Tab is FINAL SALE only.
- Items returned past 14 days of original purchase.
- Items that have been worn (show signs of wear; see above)
- Accessories: Jewelry, Other Health and Beauty Products
Late Returns:
Items shipped back outside of the return window (after approval) will be returned to the customer.
Denied Returns:
If your order is returned and do not meet these requirements, the return may be denied.
If your order is returned not in the original condition, a $10 restocking fee will be deducted from your store credit/refund.
If you want to exchange your size:
- Please contact customer service and note on your printed invoice what size you would like in return. There is not a return label fee for exchanges.
- Items returned to Honey + Pine in the attempt to exchange must still be returned in the 14 day window, show no signs of wear, and cannot be a final sale item.
Return Label FEE:
- There will be a fee for a return label for shipping back to Honey + Pine for all US orders.
If your item is damaged:
Please notify our customer service department within 3 days of receiving your order. Please include pictures of the damage so we can help you quicker.
savanna@honey-pine.com
